Privacy Policy

Downstage Social (“Downstage Social,” “Downstage,” “we,” “us,” or “our”) operates Downstage, a social platform for theater fans to discover shows, share reviews, create lists, and connect with other members of the theater community.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have when using the Downstage website at downstagesocial.com and any related products, features, and services (collectively, the “Service”).

By using Downstage, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information depending on how you interact with Downstage.

Information You Provide

When you create an account, build a profile, post content, or otherwise use Downstage, you may provide information such as:

• Email address
• Username or display name
• Profile information
• Profile photo
• Reviews and ratings
• Lists
• Comments or other community contributions
• Photos or other content you choose to upload
• Communications you send to Downstage Social

Some information you submit to Downstage is intended to be public. This may include your username, profile information, reviews, ratings, lists, photos, and other community activity.

Please avoid including sensitive personal information in content you make publicly available.

Account and Authentication Information

Downstage uses Supabase to support account authentication, database functionality, and related infrastructure.

Information associated with your account may include your email address, account identifiers, login information, authentication records, and other technical information necessary to securely operate your account.

Downstage Social does not have access to your password in plain text.

Usage and Analytics Information

Downstage uses PostHog to understand how visitors and registered users interact with the Service.

Depending on our configuration and how you use Downstage, analytics information may include:

• Pages or screens viewed
• Features used
• Buttons or links clicked
• Navigation patterns
• Referring pages or sources
• Device and browser information
• Operating system
• Approximate geographic information derived from technical information such as an IP address
• Session and interaction information
• Performance and error information
• Anonymous or pseudonymous identifiers

PostHog may use cookies, local storage, or similar technologies to provide analytics functionality.

We use this information to understand how Downstage is used, evaluate features, identify technical problems, improve usability, and develop the Service.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies. We ask before using product analytics on this device.

Automatically Collected Technical Information

When you access Downstage, we or our service providers may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages requested
• Referring website or source
• Technical logs
• Error and performance information

We primarily use this information to operate, secure, troubleshoot, and improve Downstage.

2. How We Use Information

Downstage Social may use the information we collect to:

• Create and maintain your Downstage account
• Authenticate users
• Provide Downstage's features and functionality
• Display content you choose to make public
• Enable interactions between users
• Provide reviews, ratings, lists, profiles, and other community features
• Personalize and improve the user experience
• Understand how Downstage is being used
• Develop and evaluate new features
• Diagnose technical problems
• Maintain the security and integrity of the Service
• Detect spam, fraud, abuse, or other harmful activity
• Moderate content
• Enforce our Terms of Service
• Communicate with you regarding your account or the Service
• Respond to questions and support requests
• Send service-related notifications
• Comply with applicable legal obligations

We may also use aggregated or de-identified information to analyze trends, understand our audience, and improve Downstage.

3. Analytics

Downstage uses PostHog as a product analytics provider.

PostHog helps us understand how people interact with Downstage. For example, analytics may help us understand which features are being used, whether users successfully complete important actions, where visitors encounter problems, and how we can improve the experience.

Depending on the features and configuration we use, PostHog may process information about your device, browser, interactions with the Service, and other technical or usage information.

Analytics information is used to operate, evaluate, and improve Downstage.

PostHog's processing of information is also subject to its own applicable privacy practices and agreements with Downstage Social.

4. Cookies and Similar Technologies

Downstage and our service providers may use cookies, local storage, and similar technologies.

These technologies may be used to:

• Keep you signed in
• Authenticate your account
• Maintain account and website security
• Remember preferences
• Provide essential website functionality
• Measure website and feature usage
• Understand how visitors navigate Downstage
• Improve performance and reliability

Some technologies may be necessary for Downstage to function. Others, including certain analytics technologies, may be optional depending on applicable privacy requirements.

You can accept or decline product analytics from the cookie banner, from Edit profile, or with the control below. You may also control cookies through your browser settings. Disabling certain cookies or storage technologies may affect the functionality of the Service.

5. How We Share Information

Downstage Social does not sell your personal information for money.

We may share or make information available to third-party service providers that help us operate Downstage.

These providers may support services such as:

• Website hosting
• Cloud infrastructure
• Database services
• Account authentication
• Analytics
• File and image storage
• Email delivery
• Security and fraud prevention
• Customer support
• Other operational functions

Our current technology providers include services such as Supabase, Vercel, and PostHog.

These providers may process information as necessary to perform services for Downstage Social and may be subject to their own contractual and legal obligations regarding that information.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order, legal process, or governmental request
• Protect the rights, property, or safety of Downstage Social, our users, or others
• Investigate fraud, abuse, security incidents, or suspected violations of our Terms
• Enforce agreements governing the use of Downstage

If Downstage Social is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information associated with Downstage may be transferred as part of that transaction, subject to applicable law.

6. Public Information and Social Features

Downstage is a social platform. Information you intentionally make public may be visible to anyone who accesses the Service.

Depending on the features available, public information may include:

• Username or display name
• Profile information
• Profile photo
• Reviews
• Ratings
• Lists
• Photos or other uploaded content
• Likes
• Follows
• Comments
• Other social or community activity

Public content may be viewed, shared, copied, indexed, or otherwise accessed by other people.

You should only publish information you are comfortable making publicly available.

Deleting your account or removing content from Downstage does not guarantee that copies previously made or shared by other users will be removed.

7. User-Generated Content

Downstage may allow users to submit reviews, ratings, lists, comments, photographs, images of programs or Playbills, profile information, and other content.

Information contained within user-generated content may become publicly available depending on the feature through which it is submitted.

Please do not include personal information about another person in your content without appropriate permission.

Downstage Social may review, moderate, restrict, or remove user-generated content as described in our Terms of Service and other applicable community policies.

Our collection and processing of information contained within user-generated content is subject to this Privacy Policy.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide Downstage
• Maintain your account
• Fulfill the purposes described in this Privacy Policy
• Maintain security
• Prevent fraud and abuse
• Resolve disputes
• Enforce our agreements
• Comply with applicable legal obligations

If you delete your account, we will take reasonable steps to delete or de-identify personal information associated with your account, subject to applicable legal, security, fraud-prevention, backup, and operational retention requirements.

Information may remain in backups for a limited period before being deleted through our normal backup processes.

Certain information may also be retained where necessary to establish, exercise, or defend legal claims or comply with applicable law.

9. Data Security

Downstage Social uses reasonable administrative, technical, and organizational measures designed to protect information processed through the Service.

Our technology providers may also maintain security controls designed to protect the infrastructure used to operate Downstage.

However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

If you change your password, we send a confirmation to the email address on the account.

If you believe your account or personal information has been compromised, please contact us.

10. Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how your personal information is processed
• Object to or restrict certain processing
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain types of processing where required by law

You may also be able to modify certain account or profile information directly through Downstage.

To exercise a privacy right, contact Downstage Social using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

Your rights may vary depending on your location, and certain exceptions may apply under applicable law.

11. Account Deletion

You may request deletion of your Downstage account and associated personal information from Edit profile.

Following an account deletion request, we send a confirmation to the email address on the account.

Certain information may temporarily remain in backups, security records, fraud-prevention systems, or other records where retention is reasonably necessary or legally permitted.

Certain public interactions may also remain where removing them would affect content or interactions involving other users. Where appropriate, information associated with those contributions may instead be anonymized or disassociated from your account.

12. Children's Privacy

Downstage is not intended for children under the age of 13.

Downstage Social does not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

If you believe a child under 13 has provided personal information through Downstage, please contact us.

13. Third-Party Websites and Services

Downstage may contain links to or integrations with third-party websites and services, including theaters, ticket providers, publications, social networks, and other external services.

Downstage Social does not control the privacy practices of those third parties.

Your interactions with third-party services are governed by their respective privacy policies and terms. We encourage you to review those policies before providing personal information to a third-party service.

14. Advertising

Downstage may introduce advertising or sponsorship features in the future.

If we begin using advertising technologies that involve additional collection, sharing, cookies, tracking technologies, personalized advertising, or other processing of personal information, we will update this Privacy Policy and provide any notices, choices, or consent mechanisms required by applicable law.

15. Changes to This Privacy Policy

Downstage Social may update this Privacy Policy from time to time as Downstage develops or as our legal, technical, or operational requirements change.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice through Downstage, by email, or through another reasonable method.

We encourage you to periodically review this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Downstage Social
Website: downstagesocial.com
Email: [email protected]